Saturday, June 28, 2008

Etsy is down for some people


I haven't been able to get into Etsy since late last night. Tried repeatedly today when Margot and Tammy twitter'ed about their new listings. No luck. Tried going directly to the home page-no luck. Thought there was something freaky on my end.
Apparently its not just me, read this for someone who was able to contact them-"We've gotten some scattered reports of users being unable to accessEtsy, generally receiving "cannot connect" errors from their browsers.We've run all of our diagnostic tools, and everything appears to berunning properly within our network. Our global monitoring tools alsohave not shown any activity out of the ordinary.The evidence we have so far is pointing towards a failure in one or moreISPs ( internet service providers ) around the world, causing routingproblems and cutting some users off from Etsy’s servers. This issue isunfortunately out of our hands, as we only have control over ourinternal network.We are in contact with our ISP to see if they have any more informationabout potential issues. They are also reporting no problems currently,but we’re working with them to figure out the root cause of the issue.We’ll share more information with you as we receive it."Hope this sheds some light....
Also theres alot of discussion in the Etsy Flickr group too, wiht some possible solutions. It would be nice if Etsy had a blog or some place they could post problems with the domain etsy.com.

So, if you are having problems please contact support@etsy.com and let them know.

1 comment:

birdy's originals said...

I had to contact my ISP on the phone. They walked me through a series of steps to fix the IP address to etsy. I am up and running again. If you are still having problems, contact your ISP on the phone.

Thanks! Sheri